Does your business have an online presence? If so you know the importance that online reviews play in how potential customers select businesses and services in todays cyber world. Most people think that you can simply just “change” or “erase” an online review. This is just not the case; all reputable sites that contain reviews will not let you “delete” a review.

Also detrimental to your business is not responding to reviews in a timely manner. This task can be arduous and time consuming. At Employee Relations Services we have you covered. We look into all your businesses reviews and answer any customer concerns in a timely fashion. If a customer is unhappy with your services and leaves a less than flattering review, we will reach out to the customer and see what we can do to help get the review amended and assist you in addressing the reason for the bad review in the first place.